The employee experience platform to help people thrive at work. Best practices and the latest news on Microsoft FastTrack. So, that lead to the SLA question and down the rabbit hole we went. If you want to get SLA from Microsoft for O365, since our community has limited resource about it, we recommend that you contact the administrator in your company if you aren’t the administrator and follow the steps in the article to open a ticket, this is a most efficient way. Sharing best practices for building any app with. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e. Log In Here and select Help Center 96 Customer Satisfaction We’re not satisfied until you are 96 of our customers agree Contact Us Phone & Email (24×5+) 24 hours a day from Sunday 5PM through Friday 8PM Pacific Time. It's pretty frustrating but not abnormal when I put in tickets. Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. I opened the case on 10/1 and we have made no headway. What makes this extra annoying is that being security awareness month we are unable to do our large scale phishing test we had planned. Support for these solutions are provided by the Partner.
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Global Smart Hands Break Fix Services SLA Based Services Site Assessment Services On-Demand Services. There is no SLA for responding on the issues related on this service There are numerous partners that utilize PnP within their solutions for customers. When I go to that (phishing simulation)area it generates a fault error and says to contact Microsoft support if it persists, which it does.ĭiagnostic information: Office 365 Support Services Data Center Support Services Global Dispatch Services.
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With recent changes the transport rules stopped working and I needed to work in the phishing simulation area ( ).
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Prior to this feature I was able to use Transport Rules to allow our phishing test to work. The issue that brought this to a head is with this recent feature:
#OFFICE 365 SUPPORT SLA FOR FREE#
The exact quote is "there is no SLA for free support" from our Microsoft Client Exec.